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my66's Commitment

Responsible Gaming my66 – Play Safe & Healthy

Good entertainment starts with good control. my66 provides a range of tools and resources to help every Malaysian member enjoy a fun gaming experience without it affecting their overall well-being.

Member Protection Self-Limits 24/7 Support
18+

Minimum Age Requirement

RM20

Minimum Deposit Limit

4

Available Self-Limit Tools

24/7

Bahasa Melayu Support

Our Principles

My66's Six Pillars of Responsible Gaming

My66 builds a safe playing environment on these six core principles, each designed to ensure Malaysian members can continue enjoying entertainment in a healthy way.

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Strict Age Verification

My66 uses a comprehensive age verification system to ensure that only individuals aged 18 and above can register and play. Every new account goes through a review process, and any account suspected of belonging to a minor will be investigated and closed immediately.

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Self-Limit Tools

Every my66 member can set daily, weekly, and monthly deposit limits in Malaysian Ringgit, personal loss limits, and session time limits directly from their account settings. These limits take effect immediately once set and cannot be increased during the designated cooling-off period.

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Temporary Break & Self-Exclusion

If you feel you need a break from the platform, my66 offers a 24-hour, 7-day, or 30-day break option with a single click. For more serious cases, a permanent self-exclusion option is also available and will be processed without question by our team.

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Personal Activity Tracker

My66 allows members to review their full activity history, including total deposits in RM, total bets placed, winnings, losses and time spent on the platform. This transparency helps you make more informed and responsible decisions about your play.

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Support & Counselling

The my66 support team operates 24/7 in Bahasa Melayu and does more than just handle technical issues — they can also guide members who need advice on responsible gaming. We listen without judgement and help without bias.

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Family Protection

My66 understands that problem gambling affects not just the individual but also those closest to them. We provide information and guidance for family members who are concerned about a loved one's gambling habits, including how to access professional help in Malaysia.

Self-Limit Tools

Four Control Tools You Can Use Right Now

All of these tools are available free of charge to every my66 member. You can activate any of them directly from your account settings without needing to contact support.

01

Deposit Limit

Set the maximum amount in MYR you can deposit within any 24-hour, 7-day, or 30-day period. Once the limit is reached, the my66 system will block any further deposits until the period resets. Limits can be reduced immediately, but increases require a seven-day cooling-off period.

02

Loss Limit

Set a limit on the maximum amount in MYR you are willing to lose within a given period. Once the loss limit is reached, you will not be able to place any new bets until the period resets. This is one of the most effective tools for proactively keeping your gaming spend in check.

03

Session Time Limit

Set a limit on how many hours you want to play in a single session. Once the time limit is reached, the my66 platform will automatically log you out and display a reminder. This feature is especially useful for preventing sessions from running too long, which can affect your productivity and well-being.

04

Break & Self-Exclusion

Choose to take a break from the my66 platform for 24 hours, 7 days or 30 days. For longer-term protection, the permanent self-exclusion option allows you to close access to your my66 account indefinitely. All such requests are processed without question and without any attempt to dissuade you.

Contents

Basics

1. What Is Responsible Gaming 2. Warning Signs 3. Self-Assessment

Action Steps

4. How to Ask for Help 5. Guide for Families 6. Principles of Healthy Play

My66 Policy

7. my66's Commitment 8. Minor Protection
A Message from my66

Gambling and betting are meant to be enjoyable forms of entertainment, not a source of stress or financial hardship. If at any point you feel that playing at my66 is starting to affect your life, reach out to us immediately at support@my66.life. We are here to help, not to judge.

1

What Is Responsible Gaming?

Responsible gaming means participating in gambling or betting activities in a way that is controlled, mindful and within your means. It doesn't mean you can't have fun or win big — rather, it means you play with decisions made consciously, not driven by emotions, pressure or unhealthy habits.

At my66, we believe the best gaming experience is one you enjoy as entertainment — much like watching the Malaysia Super League or the EPL, playing badminton with friends, or gaming in your downtime. Everything on my66, whether it's jackpot slots, live dealer blackjack, poker, e-sports or cricket, is designed to be fun. When it stops being fun — when it becomes a source of stress, an escape from problems, or an urge you can't control — that's a sign something needs to change.

Responsible gaming at my66 involves three key elements:

  • Self-control: Set clear limits before you play — time limits, spending limits in MYR, and emotional limits — and stick to them even when temptation makes it feel hard to do so.
  • Awareness: Understand that every casino game and betting market carries a mathematical advantage for the operator over the long run. Winning is possible, but it should never be treated as a reliable source of income or a way to solve financial problems.
  • Balance: Keeping your my66 activity as a small part of a well-rounded life, rather than letting it dominate your time, finances, or headspace.
2

Warning Signs to Watch Out For

Problem gambling rarely appears out of nowhere. It typically develops gradually, starting with small shifts in behaviour that may go unnoticed in the early stages. The following are warning signs that my66 wants you to be aware of — in yourself or in someone you care about:

  • Chasing losses: You keep playing in the hope of "getting back" what you lost. This is known as chasing losses and is one of the clearest signs of a gambling problem.

  • Borrowing money to gamble: You find yourself borrowing money from family or friends, or using a credit card, solely to make deposits into your my66 account or other platforms.

  • Lying about gambling activity: You hide or lie to your partner, family members, or friends about how much time or money you have spent on gambling.

  • Neglecting responsibilities: Work, family responsibilities, household bills, or other obligations are starting to be neglected due to the time or money spent on gambling.

  • Playing as an escape: You find yourself playing not for fun but to escape from problems, work stress, family conflict, or other negative feelings.

  • Unable to stop even when you want to: You have tried to cut back or stop gambling but found it extremely difficult or impossible to do on your own.

  • Significant mood changes: You feel extremely restless, irritable or anxious when you're unable to play, or feel an overwhelming preoccupation and excitement when thinking about playing.

  • Increasing bet sizes: You find yourself needing to place larger and larger bets to get the same level of excitement — much like building up a tolerance to a substance over time.

Important: Recognising these signs doesn't mean you are weak or have failed. It means you are self-aware enough and brave enough to acknowledge that you need help — and that is an incredibly powerful step.

3

Self-Assessment – Are You Playing Responsibly?

Answer the following questions honestly. If you answer "Yes" to three or more questions, we strongly encourage you to contact the my66 support team or seek professional help.

1

Have you ever gambled with money that was meant for essentials such as rent, bills, groceries, or your child's school fees?

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Have you ever tried to stop or cut back on gambling but been unable to do so despite multiple attempts?

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Has your gambling ever caused problems with your partner, parents, children or close friends?

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Have you ever borrowed money or sold belongings to fund your gambling?

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Do you feel guilty, ashamed, or regretful after gambling, yet find yourself doing it again shortly after?

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Have you ever neglected work or school because of time spent gambling, or because you couldn't stop thinking about it?

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Do you play to escape from life's problems, work stress, or feelings of sadness, anxiety, or loneliness?

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Has the amount you wager been gradually increasing over time just to get the same level of excitement you used to feel?

If you answered "Yes" to 3 or more of the questions above: Please contact the my66 team at support@my66.life to activate a self-limit or self-exclusion tool. You are also strongly encouraged to seek professional help.

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How to Request Help from my66

Asking for help is a sign of strength, not weakness. If you or someone you know needs help related to gambling, here are the steps you can take through the my66 platform:

1

Account Login

Log in to your my66 account and go to the Account Settings section.

2

Select Limit Tools

Choose the tool that suits you: Deposit Limit, Loss Limit, Time Limit, or Temporary Break.

3

Set Limits

Enter your desired limit in RM or hours. The limit takes effect immediately.

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Get Support

Contact support@my66.life if you need further assistance or additional guidance.

For permanent self-exclusion requests that cannot be submitted through your account settings, please contact the my66 support team directly at support@my66.life and state "Self-Exclusion Request" in the subject line of your email. Our team will process the request within 24 hours and your account will be fully restricted from accessing any games. All such requests are handled with complete respect and confidentiality.

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Guide for Family Members & Friends

Problem gambling doesn't just affect the gambler — it has serious consequences for the entire family and everyone close to them. If you're concerned about someone you care about, here is my66's guide for you:

  • Start the conversation calmly: Choose a suitable moment when both parties are calm and not in the middle of an argument. Express your concerns using "I" statements rather than "You" statements — for example: "I feel worried when I notice..." rather than "You always...".
  • Do not pay off their gambling debts: It may feel counterintuitive, but paying off someone's gambling debts actually enables them to keep gambling without facing the real financial consequences of their actions. This is known as enabling, and it does not help in the long run.
  • Look after your own well-being: Supporting someone with a gambling problem can be exhausting and emotionally draining. Make sure you are also getting the support you need, whether from friends, a counsellor, or a support group.
  • Set clear boundaries: Be clear about what you are and aren't willing to accept. Firm, consistent boundaries are essential for protecting yourself and your family while also encouraging the person in question to seek help.
  • Encourage them to seek professional help: Gambling problems are a mental health condition that can be successfully treated. The right counselling and therapy can make a significant difference. Offer to accompany them to a counselling session if you feel that kind of support would help.

Family members or friends concerned about someone's behaviour on the my66 platform are also welcome to reach out to our support team at support@my66.life for guidance on the steps that can be taken.

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Ten Principles of Healthy Play at my66

Here are ten simple principles to help you maintain a healthy, enjoyable, and responsible playing experience on my66 at all times:

Set a budget before you play

Decide how much MYR you are comfortable spending before you open the platform. Think of this money like an entertainment ticket — you are paying for the experience, not to win. Use my66's deposit limit feature to automatically enforce this budget.

Never play with borrowed money

Only use disposable funds that you can afford to lose entirely without affecting your daily expenses, bills or savings. Never use borrowed money, household funds or emergency savings to gamble.

Accept losses as part of the game

Losses are a natural part of casino gaming and sports betting. Don't try to "chase" your losses by continuing to play after you're down. Accept your budget limit and try again another time when you're in a better headspace.

Take regular breaks

Long, uninterrupted play sessions can cloud your judgement. Take a break at least once every hour — stand up, stretch, have a drink of water, and step away from the screen for a moment before continuing your session.

Do not play when you are in an unstable emotional state

Avoid playing when you're feeling highly stressed, sad, angry or even overly elated. Extreme emotional states can cloud your judgment and lead to impulsive decisions you'll later regret.

Don't play under the influence of alcohol

Alcohol impairs your ability to make rational decisions. Avoid making any playing or betting decisions when you have consumed alcohol or any substance that affects your judgment.

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My66's Commitment to Responsible Gaming

Responsible gaming at my66 is not just a slogan — it is a core value that shapes how we design our products, train our staff, and engage with members. Below are my66's concrete commitments to every member in Malaysia:

  • No promotions that encourage excessive gambling: my66 does not send promotions that actively encourage you to increase your bet sizes, play longer or gamble beyond your means. All our marketing communications follow responsible gaming guidelines.
  • Non-judgmental support: When you contact my66 support regarding a gambling concern or to activate a self-limit tool, our team will not attempt to talk you out of it, will not question your decision, and will not make the process any harder than it needs to be. Your request will be handled with full respect.
  • Immediate suspension: Once you submit a break or self-exclusion request, your account will be immediately restricted from accessing any games. There is no lengthy waiting period, no unnecessary questions, and no added barriers.
  • Proactive monitoring: The my66 system monitors playing patterns that may indicate unhealthy habits. If such patterns are detected, our team may proactively reach out to the member concerned to offer information about available support resources.
  • Staff training: All my66 customer support staff are trained to identify signs of problem gambling and to respond with empathy, professionalism, and knowledge of available support resources.
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Child & Minor Protection

My66 takes the protection of children and minors extremely seriously. The my66 platform is strictly for individuals aged 18 and above, with no exceptions.

  • All new users are required to confirm that they are at least 18 years of age at the point of registration.
  • My66 reserves the right to request age verification at any time and may require supporting documents such as a copy of your MyKad.
  • Any account found to be owned or used by an individual under the age of 18 will be closed immediately, and all pending winnings will be forfeited.
  • Parents and guardians are advised to use parental control software on shared devices to prevent access to gambling websites.

To Parents & Guardians: If you suspect that your underage child is using the my66 platform, please contact us immediately at support@my66.life. We will take prompt action to close the account in question and resolve the situation with full confidentiality and without delay.

Responsible Gaming: A Shared Commitment Between my66 and Its Members

At my66, we often hear from our Malaysian members about the many different ways they use the platform. Some play slots for a few minutes during a work break as a way to unwind. Some play poker with friends online every weekend as a social activity. Some follow e-sports betting on MPL Malaysia or the Super League because they're genuine fans of those scenes. For all of them, my66 serves as an enjoyable and meaningful form of entertainment in their busy lives.

That said, we also recognise that for a small number of users, the playing experience can shift from something enjoyable to something more complex and difficult to manage. This is not a personal failing — it is simply a reality that some individuals are more susceptible to gambling-related problems for a variety of reasons, including genetic factors, mental health conditions, life stress, or a history of trauma. my66 takes seriously its responsibility to provide a safe environment for everyone, including those who may be at greater risk.

Life in Malaysia today comes with real pressures — rising cost of living, work stress, family challenges, and countless other worries can push some people to seek an escape through gambling. When that happens, gambling stops being entertainment and starts becoming an unhealthy coping mechanism. my66 has no interest in being part of that cycle. Instead, we want to be part of the solution by providing the right tools, clear information, and genuine support to members who need it.

One thing we have found to be particularly effective is when members use self-limit tools proactively — not because they already have a problem, but as a sensible preventive measure. Setting a monthly deposit limit in MYR before you start playing — for example, RM200 a month as an entertainment budget — means you do not have to rely entirely on willpower during an exciting play session. The system handles it for you automatically. It is the same approach as setting a budget for food or any other form of entertainment — smart financial management, not a sign of weakness.

Above all, my66 wants to send a clear message to every member: our door is always open. Whether you need technical assistance, want to activate a self-limit tool, have concerns about your playing habits, or simply want to know how to play more responsibly, reach us at support@my66.life at any time. No question is too small and no concern will go unaddressed. We are here to ensure that your experience at my66 remains something that adds joy to your life, not the opposite. For more information about your privacy, please read Privacy Policy us.

Frequently Asked Questions

Frequently Asked Questions about my66 Responsible Gaming

To set a deposit limit on your my66 account, log in to the platform and go to Account Settings, then select "Responsible Gaming" or "Self-Limits". From there you can set daily, weekly, or monthly deposit limits in Malaysian Ringgit according to your needs. The limit you set takes effect immediately and cannot be increased for seven days. If you run into any difficulties, contact my66 support at support@my66.life and our team will assist you promptly.

my66 offers three temporary break options: 24 hours, 7 days or 30 days. During this period, you will not be able to access any gaming features or place bets on the my66 platform. You can, however, still log in to check your account balance or contact support if needed. Once the break period ends, gaming access is restored automatically. If you need a longer break, a permanent self-exclusion option is also available by contacting my66 support directly.

Yes, any balance in your my66 account remains safe throughout your self-exclusion period. Your funds will not be lost or deducted during this time. When the self-exclusion period ends, or if you apply to close your account permanently, any valid balance that meets the withdrawal requirements will be processed back to your original payment method — such as Touch 'n Go eWallet, GrabPay, or DuitNow — in MYR. If you have any concerns about your balance during the self-exclusion period, contact my66 support at support@my66.life.

Permanent self-exclusion is a serious decision designed to provide long-term protection. As a matter of policy, my66 does not allow accounts that have been permanently self-excluded to be reinstated easily. Any request to reactivate such an account will go through a thorough review by the my66 management team, and a mandatory cooling-off period of at least six months will apply before any consideration is made. This is in place to protect the long-term interests of the member, not to create unnecessary obstacles.

In Malaysia, there are several professional support resources available. Government clinics and hospitals offer mental health counselling services that can address gambling-related issues. University hospitals and major private hospitals also provide psychiatric and psychological services. In addition, a number of NGOs and private counselling centres across Malaysia offer addiction counselling, including for problem gambling. If you're not sure where to start, reach out to the my66 support team at support@my66.life and we'll help point you in the right direction.

No. All information relating to the self-limits you set — including deposit limits, loss limits and any self-exclusion requests — is treated as personal information and handled in strict confidence by my66. This information will not be shared with other members, will not be publicly visible, and can only be accessed by relevant my66 support staff solely for the purpose of assisting you. This is part of our commitment to member privacy as outlined in the Privacy Policy my66.

Play Smart

Enjoy my66 Responsibly

Register your my66 account today and join over 500,000 Malaysian members who play with fun, safety, and responsibility. Activate your self-limit tools from day one and enjoy the best entertainment experience.

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